1. Overview
This Cancellation Policy is published by Geodhara Private Limited, operating under the brand name “Geodhara Farm” (“we”, “us”, “our”); see our Terms & Conditions for our full legal entity details. Because our milk is a fresh, perishable product produced to order for each delivery round, our cancellation terms are built around fair notice rather than a fixed “cooling-off” window. This Policy explains how to skip a single day, pause temporarily, or cancel a subscription altogether, and how any resulting refund is worked out. It should be read together with our Terms & Conditions and our Return, Replacement & Refund Policy.
2. Cancelling Before Your First Delivery
If you cancel before your subscription’s first delivery has gone out, we will refund 100% of the amount you paid, with no deduction, to your original payment method (see Section 5 of our Refund Policy for timelines).
3. Skipping or Pausing a Single Day
- You can skip a single day, or pause your subscription for a stretch of days (for example, while travelling), at no cost, provided you tell us at least 24 hours before your next scheduled delivery.
- Paused days are added back to the end of your plan, so you receive the full number of litres and any bonus litres you originally paid for - a pause does not shorten your plan or require a refund.
- If you request a skip with less than 24 hours’ notice, or after that day’s milk has already been prepared or dispatched, we may not be able to stop that day’s delivery, and it will be treated as delivered for billing purposes.
4. Cancelling an Active Subscription Mid-Term
You may cancel an ongoing 7-, 30-, or 60-day subscription at any time by giving us at least 24 hours' notice. Once notice takes effect, no further deliveries will be made under that plan, and any amount owed to you will be refunded as described in Section 5 below.
5. How Mid-Term Refunds Are Calculated
Business-decision note for the site owner: the notice period, refund formula, and worked example below reflect a common, customer-friendly approach for milk subscriptions, based on your preference for a 24-hour notice period with a refund of unused days adjusted for any bonus litres already used. Please review the figures and wording carefully (and have them checked by your advisor) before publishing, since they create a binding financial commitment.
Multi-month plans are offered at a discounted per-litre rate and may include bonus free litres, both of which are earned by completing the full term. If you cancel early, your refund is calculated so that you pay our standard, non-subscription rate of ₹100 per litre for every litre actually delivered to you (including any bonus litres already delivered), and the balance of what you paid is refunded:
Refund = Amount Paid − (Total Litres Delivered to You × ₹100)
Worked example
A customer on the 30-Day, 1-Litre/Day plan pays ₹3,000 for 30 litres plus 1 bonus litre (31 litres if the plan runs its full course). They cancel after receiving 10 days of delivery (10 litres, with no bonus litre yet delivered, since bonus litres are credited only on completion of the full term):
| Item | Amount |
|---|---|
| Amount paid upfront | ₹3,000 |
| Litres delivered before cancellation | 10 litres |
| Value of litres delivered (10 × ₹100) | ₹1,000 |
| Refund due | ₹2,000 |
If a bonus litre had already been delivered to you at the time of cancellation, it is simply counted as one of the “litres delivered” above at the standard ₹100 rate, which is how your refund is adjusted to reflect any bonus already used.
6. Cancellations Initiated By Us
We may need to cancel or decline an order if, on checking, we are unable to service your address, if we are unable to meet demand, or for any reason described in our Terms & Conditions. In every such case, you will receive a full refund of any amount paid for the undelivered portion of your order, with no deduction, using the timelines in our Refund Policy.
7. How to Request a Cancellation
To skip a day, pause, or cancel your subscription, please message or call us on WhatsApp with your name and registered mobile number. We will confirm your request and, where a refund is due, process it as described in our Refund Policy.